Fully Insured & Bonded Professional Service
Frequently asked questions
Q: What should I look for in a window cleaner
A: First, Insurance, be sure they are insured or you could risk being sued on your home insurance if they hurt themselves on your property or business.
Look for experience and professionalism and more than simply 2 testimonials. Recommendations from neighbors and friends are a great sign you are hiring someone who will do a great job for you too.
Q: How do professional window cleaning companies price jobs?
A: Many window cleaning companies will bid by how long the job will take or simply by the window count and style with fees often reflective of their skill and knowledge. Beware of the lowest bid in town, cheap service always comes with a price. Window cleaning is a luxury service.
Q: Doesn't it make sense to wait until the rainy season is over to clean my windows?
A: Clean windows look great in all seasons throughout the whole year, especially the holidays, Spring and Summer when you really notice the colors outdoors. The old rain will dirty my windows is an old myth, rain in fact, by itself will not make your windows look bad. Only when rain mixes with dirt from wind or time does a window get streaked and look dirty or you have dirty outside screens on your windows.
Rain in fact will actually sheet off clean glass when cleaned professionally and will stay looking as good for a long time with my added coverage I apply.
Q: Are your cleaning products safe?
A: Yes, not to worry, products safe and biodegradable. We do not use any ammonia or alcohol based solutions that could affect fabrics of any kind, flooring or pets, in fact, own a dog myself and clean my windows on a regular basis.
Q: How often should I have my windows cleaned?
A: To be honest, this is a personal choice. How often do you want to look out of nice clean windows? Seriously though, depending on where you live and the circumstances window cleaning can be done on a call out basis or set up on a regular basis too. Most of my residential customers like to have their windows done every 6 months. Storm windows with frames however, often only need to be done approximately every 6 months.
You should ideally plan on having your windows cleaned inside and out at least once a year to maintain them in good shape and for that added street appeal to your beautiful home. I am fairly certain once your windows are professional cleaned you will want to be on a regular 3 or 6 month schedule and remember too, save 20% when you do with a repeat service call that same year.
Q: What if I only want the exterior of my windows cleaned?
A: Not a problem. If you just prefer to have me clean the outside I can do that for you.
Q: I have difficult to reach windows, will you be able to clean them?
A: There has never been a window yet I have not been able to reach up to 3 story but as always my first step is to ascertain what style of windows you have, height of your home and how your home is situated whether flat or on a hill etc
I am also available at times to come out to you and discuss with you what it is you require if you have major concerns of any kind. Any window can be reached with my fully loaded truck.
Q: My windows look awful, they are misty and foggy, will the fog go away after you clean the windows for me?
A: I am afraid not is the short answer. Foggy windows are often damaged or defective double paned windows and sometimes direct sunlight over time. These type of windows will not clean up with a regular clean. The fog between the panes of the glass comes from a broken or weak seal on the actual window and would need to be replaced to clear it up sadly at a costly price these days too so when booking please keep this in mind and be aware even as a Brit I have my limitations.
Q: Do you have weekend appointments?
A: Weekend appointments are available and are made on a first come basis. Weekend appointments are generally reserved for larger jobs however should you require me to come out on a Saturday when calling please mention this fact and I will do my up most to try and accommodate your request.
Q: What is the earliest appointment time available?
A: I typically start at 9.30 am, although on certain occasions this can vary depending on the time of year and workload for the day. My afternoon appointments will often vary a little more so with regards to the size and type of job being done that day but I can often give you a fairly close ballpark figure usually a 1 hour window, no pun intended :)
Q: How long does an interior and exterior job take?
A: This will depend on the type of home you have and style of windows which I am sure you can appreciate. However, I can typically complete a job within a reasonable amount of time but up most of importance is safety and if it has been a while since your windows were cleaned then it may take slightly longer the first time.
When you text or call to make an appointment you can always request an approximate length of time I think the job will take and if need be we can always plan around what you might have going on that day. If you need to leave for the day you can leave a check or if I feel comfortable with you I will just send you an invoice.
Q: What should I do to prepare for my appointment?
A: I would ask if you have expensive valuables in front of your windows or items attached to the glass that you remove these ahead of time, otherwise I can move them for you to gain access to the glass. Please remember it is my personal pleasure to make the experience of having your windows cleaned as easy and as comfortable for you as possible.
Q: Will I know what time you will arrive? My last guy was never on time!
A: Of course, I will always give you a set time and day, that way it makes it far easier to plan around anything you might need to do before my arrival. You will never be kept waiting for hours wondering if I will ever turn up. If held up in traffic or delayed you will always be informed with an update.
Q: What payment methods are accepted?
A: I accept credit card, debit cards, cash or checks
Q: When is payment due?
A: Payment is due upon completion of the job. If you are not home when I complete the job an invoice will be sent out to you in the mail once you are set up in the system as a yearly customer.